Friday, January 4, 2013

Steve Jobs, ultimate individualist

October 14, 2011
For an informed view on connected entertainment in the UK & Ireland, visit Cue Entertainment 


Before DVD there was the Video CD (VCD), though it failed to make much impact on the domestic market. The fact that it was a difficult task to create digital video for the disc did not help. It required a large and slow computer to crunch the numbers over several hours to fill the disc with 74 minutes of video.

What was needed was a “real time” solution, one that would allow the master videotape to play into a computer and emerge immediately as digital video. Philips introduced the first commercial system capable of this in 1995. It was based on the almost forgotten Apple Quadra, a powerhouse of computing in its time and an unlikely choice in the world of Pentium PCs. Yet a single Apple Quadra delivered dozens of VCD masters and hundreds of hours of digital video for the broadband VOD trials of the mid-1990s, at a quality unachievable in the confines of an audio-visually unfriendly Windows PC.

Apple computers have appeared in the service of the entertainment industry on many occasions. Since Ridley Scott’s “1984” TV commercial for the Apple Macintosh, which celebrated the triumph of the individual over the faceless masses, the Apple brand has appealed to all in the media industries who are creative. For every Apple box that found a home in heavy-duty computing, thousands more spent their busy lives in desktop publishing, audio production or graphic design.

At a time when screens displayed line after line of fluorescent green ASCII text (the American Standard Code for Information Interchange), the Apple Mac offered, according to the company’s co-founder, Steve Jobs, “the first computer with beautiful typography”. His fellow directors failed to see how this attribute could benefit the company’s balance sheet and he was ousted in late 1985.

With $10 million from his Apple payoff about to burn a hole in his pocket, Jobs acquired the fledgling computer company Pixar and thus support the talents of computer animator John Lasseter. Back then, the company had yet to make its name with films such as the “Toy Story” series, “Finding Nemo” and “Wall-E”.

At the Siggraph conference in Dallas in 1986, Lasseter’s short “Luxo Jr.” amazed fellow computer animators, who rose to applaud the “ray-tracing” and “shadow mapping” achievements of its creators. Jobs, however, saw beyond these technical aspects to a future in which all animated films would be made this way. His insight was confirmed later the same year when the short became the first computer-generated film to be nominated for an Academy Award.

It was to be 20 years before the financial fruits of Jobs’ investment became evident when a $7.4 billion deal with Disney in 2006 left him as the single largest shareholder in Disney with 7% of the equity and a seat on the board.

By this time, the regime that had ousted him from Apple had demonstrably failed to move the company forward and Jobs returned in 1997. It signalled the start of a golden era in the company’s fortunes characterised by a return to the innovative design and advanced technology that has been at the heart of the Apple success story ever since.

Although Apple was not always first in the field of personal computers, the company aimed consistently to be the best and its products invariably were head-turners. The change of name from Apple Computer to Apple Inc. presaged the launch of iPhone in 2007 and it marked a shift in emphasis. From that moment, the company played in the much bigger world of consumer electronics devices and Jobs anticipated correctly the need to manage both public and investor perceptions. Better and more aggressive advertising, excellence in all aspects of product design and an intuitive touch-screen interface for the iPhone were just a part of the package.

Commentators at the time saw Apple’s move into “mobile phones” as a diversification a new product range that didnt quite fit the profile. Almost five years on, Jobs has delivered the answer to the unspoken question: smartphones are not a separate development and neither are iPads. Both are part of the everything, everywhere continuum of devices, bringing entertainment and information to the consumer wherever they are, rather than requiring them to go to a specific room or venue in order to enjoy the content they seek.

With the imminent arrival of iCloud and the development of iTunes as a multi-media content store, Apple is positioned perfectly at the centre of the connected world. Only Apple TV has so far failed to live up to expectations and Jobs’ ambivalent launch of the box did nothing to set the market on fire. Could he have got this one wrong?

An announcement came at the end of September to say that Apple TV will be available from October in seven additional European countries to make 10 in all. The black box, at around the £100 price point, will be supported by premium film content to rent or buy from the iTunes Movie Store. After a lacklustre launch, another Apple revolution might be about to get under way.

Steve Jobs’ personal USP lay in being right more times than he was wrong and in the ability to convince employees and suppliers alike that they could indeed must do better than the opposition. His name has been synonymous with the Apple brand for so many years that it is hard to imagine a future without him. Yet the success of the company results from the contribution made by many talented individuals under his leadership and their show must go on.

These inheritors of the Jobs message have contributed to the company’s ability to deliver on the brand promise year after year. He was always a hard taskmaster but even those who crossed him will not forget the message he preached.

Jobs’ rumoured ire at problems with the iPhone that worked well as long as your hand was nowhere near the device led not only to the resignation of the Senior VP Engineering responsible for iPhone 4 but also to the introduction of an advanced dual-antenna in the recently announced iPhone 4S. It was this willingness to learn from mistakes, though without always acknowledging them, that made Jobs a hero for Apple employees, customers and shareholders.

While mere PC users scoff at the loyalty that the man and his company engendered, Apple has consistently exceeded consumer expectations. The reward for investors has been the continued rise in the value of the company’s shares, which culminated in a moment last July when Apple’s cash reserves were greater than those of the US government. It must have been a bittersweet moment for the man who was fired from the company he founded.

A statement from his home said that he died peacefully, surrounded by his family. He spent a lifetime working to ensure that high-tech products are a little friendlier, a little more accessible and a lot better made. His legacy will be evident for years to come and will continue to impact the lives of individuals around the world.

Steve Jobs, the ultimate individualist, can truly rest in peace. 

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